April 2026
Note: Services listed do not imply endorsement by HKNC. The information listed is self-reported by the program. The terminology used in this document is unique to each program (for example the spelling of the word “DeafBlind” or use of the term SSP or CoNavigator). This program listing is provided for informational purposes only. These are the known programs in the United States. Several other states/metropolitan communities have active work groups investigating the possibility of establishing SSP or CN services.
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HAWAIISSP Managed Service Provider (MSP) Program 1010 Richards St, Suite 217, Honolulu, HI 96813 Kiley Cagasan, VRS Program Support Representative 808-818-1732 voice; 808-647-1274 voice/text kileycagasan@knowledgeservices.com SSP Page: Support Service Provider Program (SSP) – Knowledge Services Consumer Page: Deaf-Blind Consumers – SSP Appointment Request – Knowledge Services Service Area: Hawaii Statewide Program Established: 2024 Funding Sources: State Appropriation in HI Department of Human Services/HI Division of Vocational Rehabilitation executive budget. Eligibility: Individual applicants must be at least eighteen (18) years of age, reside in the State of Hawaiʻi, have the decision-making skills related to their SSP services, possess verification of Deaf-Blind status with support documents (from a doctor, DOE, DVR, etc.) documenting both vision and hearing loss, and agree to pay any incidental expenses, and/or activity expenses (i.e., parking meters, bus fare, entrance fees, and event tickets). Number of Individuals Served: 15 Preferred Terminology: SSP/consumer Certification/Endorsement: no certification/endorsements are provided at this time. Types of Service Requests: Shopping, reading mail, making phone calls, independent living assistance, and assistance at recreational and social events. Activities include: appointments, community involvement, legislative participation, meetings/events, errands, social interactions, etc. Training Requirements: Although no formal training or experience is required, prior experience working with individuals who are Deaf-Blind, Deaf and/or Hard of Hearing, or have a combination of vision and hearing loss is preferred. Currently, the opportunity for formal training is under review by DVR. Program Coordination: Department of Human Services/Division of Vocational Rehabilitation/Knowledge Services. Transportation: SSPs are allowed but are not required to drive consumers. SSPs have the opportunity to receive $10.00 flat rate per assignment when using personal vehicle. SSP Rate of Pay: The program has a pay scale ranging from $30 to $45 an hour, depending on the consumer's needs, the SSP's skills and the specific nature of the assignment. Other: Knowledge Services is the Managed Service Provider (MSP) managing the Support Service Provider Program.
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