HAWAII

SSP Managed Service Provider (MSP) Program

1010 Richards St, Suite 217, Honolulu, HI 96813

Kiley Cagasan, VRS Program Support Representative

808-818-1732 voice; 808-647-1274 voice/text

kileycagasan@knowledgeservices.com

HISSP@knowledgeservices.com

SSP Page: Support Service Provider Program (SSP) – Knowledge Services

Consumer Page:  Deaf-Blind Consumers – SSP Appointment Request – Knowledge Services

Service Area: Hawaii Statewide

Program Established: 2024

Funding Sources: State Appropriation in HI Department of Human Services/HI Division of Vocational Rehabilitation executive budget.

Eligibility: Individual applicants must be at least eighteen (18) years of age, reside in the State of Hawaiʻi, have the decision-making skills related to their SSP services, possess verification of Deaf-Blind status with support documents (from a doctor, DOE, DVR, etc.) documenting both vision and hearing loss, and agree to pay any incidental expenses, and/or activity expenses (i.e., parking meters, bus fare, entrance fees, and event tickets).

Number of Individuals Served: 15

Preferred Terminology: SSP/consumer

Certification/Endorsement: no certification/endorsements are provided at this time.

Types of Service Requests: Shopping, reading mail, making phone calls, independent living assistance, and assistance at recreational and social events.

Activities include: appointments, community involvement, legislative participation, meetings/events, errands, social interactions, etc.

Training Requirements: Although no formal training or experience is required, prior experience working with individuals who are Deaf-Blind, Deaf and/or Hard of Hearing, or have a combination of vision and hearing loss is preferred. Currently, the opportunity for formal training is under review by DVR.

Program Coordination: Department of Human Services/Division of Vocational Rehabilitation/Knowledge Services.

Transportation: SSPs are allowed but are not required to drive consumers. SSPs have the opportunity to receive $10.00 flat rate per assignment when using personal vehicle.

SSP Rate of Pay: The program has a pay scale ranging from $30 to $45 an hour, depending on the consumer's needs, the SSP's skills and the specific nature of the assignment.

Other: Knowledge Services is the Managed Service Provider (MSP) managing the Support Service Provider Program.

 

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