CALIFORNIA

Deaf and Hard of Hearing Service Center (DHHSC)

5340 N. Fresno Street, Fresno, CA 93710

Viridiana Alvarez, Executive Director

559-225-3323 voice; 559-478-2791 videophone

viridianaa@dhhsc.org

Deaf and Hard of Hearing Service Center

Service Area: an 8 county region in Central California

Program Established: The DeafBlind Services program was established in May 2000, which includes the DeafBlind Support Group (DBSG).   This group meets on the second Saturday of each month.

Funding Sources: The services provided specifically to the DeafBlind community include case management, SSP services, SSP training, and DBSG monthly socials.  The DeafBlind Services Program received a one-year, non-renewable grant from the Department of Rehabilitation in 2005 to provide paid SSP services.  The SSP program is currently operating on a volunteer basis.  SSPs are recruited from several sources: the Interpreter Training Program at California State University Fresno, Certified Deaf Interpreters, Community Interpreters, ASL students, and family members of those who are DeafBlind.  Tools used for recruitment include the DHHSC’s DeafBee on the website, DHHSC’s social media platforms, class presentations at the local colleges/universities, word-of-mouth, and annual workshops.

Eligibility: There are no set criteria for those receiving services.  Those who provide SSP services are required to participate in SSP trainings. 

Number of Individuals Served: average 5-10 individuals per month

Preferred Terminology: SSP or CN

Certification/Endorsement: Certificates of completion are provided after SSP/Co-Navigator trainings.

Types of Service Requests: Transportation, shopping, reading mail, making phone calls, exercising, travel out-of-town to DeafBlind events, computer assistance, independent living assistance, and assistance at recreational and social events.

Training Requirements: Training is provided for all people interested in working with the DeafBlind community including interpreters, ASL students, interpreting students, and family members.   Training occurs in a workshop format and topics include causes of DeafBlindness, safe guiding, etiquette, communication techniques and DeafBlind protocol.  

Program Coordination: The program is currently overseen by the Services Personnel Director of DHHSC.  The agency constantly searches for grant and fundraising opportunities to secure funds for services and activities related to the DeafBlind Services Program. 

Transportation: SSPs can drive DeafBlind clients in their own vehicles but they must first sign a waiver with DHHSC.

SSP/CN Pay Rate: Program uses volunteers at this time

Other: Additional documentation is currently being developed to enhance services for the community. Interpreting services for DeafBlind individuals can be scheduled with Interpreting Services of Central California, a division of DHHSC – interpreting@dhhsc.org.  Additionally, our agency has two Client Services Specialists who work with the DeafBlind:  Angelica Medina-Boersma at angelicamb@dhhsc.org and Joshua Blanco at joshuab@dhhsc.org

 

Mind Your Language, Inc. (MYL)

611 Wilshire Boulevard, 9th Floor, Los Angeles, CA 90017

Lucas Soto, owner

323-230-0599 voice; 818-237-9239 videophone

service@mindyourlanguageinc.com

lucas.soto@mindyourlanguageinc.com   

Mind Your Language Inc

Service Area: Greater Los Angeles and neighboring cities

Program Established: January 2017

Funding Sources: California Department of Rehabilitation 75%, Private donations 25%

Eligibility: Participants must be clients of the California Department of Rehabilitation. Otherwise, we would need additional time to provide funding. However, we are not known for turning down consumers. 

Number of Individuals Served:  Over 30

Preferred Terminology: CoNavigator

Certification/Endorsement: MYL doesn’t provide CEUs or certification.  We would provide a “DeafBlind CoNavigator Training” certificate of completion if individuals attend one of our workshops in its entirety. 

Types of Service Requests: Medical appointments, job interviews, errands related to employment, emergencies; and other activities require pre-approval

Training Requirements: Sixty percent of our CoNavigators/SSPs have been trained by DeafBlind instructors.  If the CN has no formal training, a set of references from previous customers is required.  We are happy to adapt to the consumer’s level of training and would suggest any training we would see fitting.

SSPs/CoNavigators require three sets of references from DB consumers. We are happy to adapt to the consumer's level of training and would suggest any training we would see fitting. 

Program Coordination: Part Time

Transportation: It depends on the funding source. Most likely it would be covered by state funding or donations.  If the DeafBlind consumer has an issue with the CN providing transportation, the CN can meet the client at a predefined destination.

SSP/CN Pay Rate: The CN/SSP Rates are $60/hour with a four-hour minimum.  Mileage is also charged at the current federal rate.  We only pay for travel time if the provider has to drive over 30 minutes to arrive at the initial place of service, $30/hour.

Other: Mind Your Language has been hosting local DeafBlind Interpreting workshops annually.  We are planning to host virtual CN training in summer 2026. 

» Active Support Service Provider (SSP) and CoNavigator (CN) Programs